Effective Date: 03/4/2025

At TextJet.io, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform and services. Our practices are compliant with A2P 10DLC regulations to ensure trusted, secure, and carrier-compliant messaging.

1. Information We Collect

We may collect the following types of information:

a.

Personal Information

Full name

Phone number

Email address

Business name

Billing and payment details

b.

Communication Data

SMS/MMS content (as applicable)

Delivery reports, timestamps, and logs

Opt-in/Opt-out status

Mobile carrier information

2. How We Use Your Information

We use your information to:

Send SMS/MMS communications to opted-in users

Ensure compliance with carrier and A2P 10DLC messaging guidelines

Improve platform functionality and user experience

Manage user accounts and billing

Respond to inquiries and provide customer support

Detect and prevent spam or unauthorized use

3. A2P 10DLC Compliance

To comply with A2P 10DLC regulations:

We only send messages to users who have explicitly opted in

We provide clear opt-out instructions in every message (e.g., "Reply STOP to unsubscribe")

We log consent and maintain proof of opt-in

We do not send unsolicited, deceptive, or high-risk content (e.g., SHAFT content: Sex, Hate, Alcohol, Firearms, Tobacco/vape)

4. User Consent and Opt-Out

By providing your phone number and opting in, you consent to receive messages from TextJet.io, You may opt out at any time by:

Replying "STOP" to any message

Opt-out requests are processed immediately, and we retain records to comply with carrier requirements.

5. Data Retention and Security

We retain your data as long as necessary to fulfill the purposes above and comply with legal obligations. All data is stored securely with encryption and access controls.

6. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

Telecom carriers and aggregators to deliver messages

Service providers who support our business under confidentiality agreements

Legal authorities, if required, to comply with laws or protect rights

7. Cookies and Tracking Technologies

We use cookies to enhance site functionality and analyze user behavior. You may disable cookies in your browser settings, though this may affect your experience.

8. Children’s Privacy

TextJet.io is not intended for use by individuals under the age of 13. We do not knowingly collect information from children.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date."

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at: [email protected]